Hospitality students and front office managers and staff members will learn how to organize, perform, and evaluate
hotelfront office functions. Relationships between departments, technological advances, and front office tools
are explained in chapters on areas such as reservations, front office accounting, and human resources. Although
the book concentrates on many technical aspects of front office management, it also emphasizes the importance of
guest service. This sixth edition emphasizes automation and computer applications, and touches on issues facing
the industry, such as the multicultural work force. Chapters have been added on housekeeping and security.