Mae Taylor Moss is vice president of operations at Accordant Health Services, a disease management organization based in Greensboro, North Carolina.
Review
"Nurse leaders with emotional intelligence are in high demand in today's environment. Mae Taylor Moss has drawn from her wide experience to create this exceptional resource for understanding the concepts and practical application of emotional intelligence for nurses who want to succeed in their challenging roles." --Marjorie Beyers, RN, PhD, FAAN, former executive director, American Organization of Nurse Executives"Mae Taylor Moss brings together her firsthand knowledge of the nursing profession and her considerable knowledge of emotional intelligence. The result is a book that conveys both scientific scholarship and practical wisdom for present and future nurse leaders." --John D. Mayer, professor of psychology, University of New Hampshire ?Peter Salovey, Chris Argyris Professor of Psychology; dean, Graduate School of Arts and Science, Yale University
Summary
This classroom text will help nurse managers, leaders and emerging leaders see that identifying, using and regulating their emotions can transform nursing and the nursing environment.
Table of Contents
Preface. About the Author. Introduction.
PART ONE: Understanding Emotional Intelligence.
1. An Age-Old, New Kind of Nursing Intelligence.
2. Emotions in a Techno-Illogical Age.
3. Emotional Intelligence and Leadership.
PART TWO: Intelligently Creating, Sharing a Vision, and Setting an Example.
4. Leaders Who Create.
5. Leaders Who Share a Vision.
6. Leaders Who Set an Example.
PART THREE: Intelligent Transfer of Information.
7. Downloading: Honing Emotional Intelligence.
8. Uploading: Coaching Emotional Intelligence.
9. Weathering a Crash: Conflict Resolution in the Health Care Environment.
PART FOUR: Changing the Culture of Nursing and the Organization.
10. Shaping the Work Environment and Culture.
11. Rebuilding and Upending the Hierarchical Pyramid.
12. The Future of Emotional Intelligence for Nursing Leadership. References.
