People from varying cultures often have a difficult time communicating or understanding one another because
of the different lifestyles and backgrounds. This book aids readers in becoming responsible, culturally competent
individuals in the workplace.
Written by an author with more than 14 years of experience as a caseworker, this is the perfect guide to teach
readers how to gather and use culturally-relevant information. More importantly, it teaches how to become an effective
listener and communicator while learning to respect other cultural perspectives.
Written for social workers, but also appropriate for human resource managers and therapists.
Table of Contents
Preface.
1. Introduction.
2. Becoming Culturally Competent.
3. Naturalistic Inquiry: A Base for Cultural Competence.
Exercise.
4. Knowledge: The Foundation for Cultural Competence.
Seeking Conceptual Knowledge.
Central Tendencies.
Self-Knowledge.
Exercises.
5. The Helping Relationship.
The Person as a Cultural Guide.
The Social Worker as Stranger.
Exercises.
6. Friendly Conversation.
Exercises.
7. Setting the Stage for the Ethnographic Interview.
Friendly Conversation.
The Model Explanations.
Expressing Ignorance.
Exercise.
8. Global Questions.
Prior to the Contact.
Within the Ethnographic Interview.
Negotiated Options.
Exercises.
9. Cover Terms.
Words and Phrases.
The Process.
Exercise.
10. Descriptors.
Questions Appropriate for the Ethnographic Interview.
Exercises.
11. Terminating the Interview.
12. The Ethnographic Interview Summary.
Appendix A: Falling Out of the Model: Evaluating Self.
Appendix B: Self-Evaluation Form.
Appendix C: Assessment, Negotiated Consensus Treatment Planning, and Culturally Relevant Interventions and Treatment.
Appendix D: Code of Ethics, National Association of Social Workers.
Appendix E: Code of Ethics, National Federation of Societies for Clinical Social Work.
Appendix F: Code of Ethics, National Association of Black Social Workers.
Appendix G: Seven Principles for the Culturally Competent Social Worker.
Glossary.
Bibliography.
Index.
