Robert T. Amsden is an associate professor of decision sciences at Dayton University.
Butler, Howard E. :
Howard E. Butler is the owner of Quality Control Services Company. He has previously worked at General Motors
developing and managing quality management systems.
Amsden, David M. :
Davida M. Amsden is a private consultant/educator in the areas of SPC, total quality systems, just-in-time manufacturing,
and participative management.
Summary
This bestseller is now updated to reflect the changing environment in manufacturing organizations---including
the changing role of operators or line workers, the use of cross-functional teams to solve problems and the shift
away from quality control departments and towards total quality systems.
It's still a hands-on manual with practice problems in each module. Written in clear language, it simplifies the
essentials for monitoring, analyzing, and improving quality. No mathematical background needed.
You'll learn how to set up and use variable control charts and attribute control charts and how to analyze frequency
histograms, machine and process capability. New sections cover such problem-solving tool as checksheets, flow charts,
and scatter diagrams. The final module examines how the tools of SPC are used in organizations committed to quality
management and continuous improvement.
