The definitive guide to organizational excellence--completely updated
Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence
(CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second
Edition offers in-depth guidance on effectively applying the principles of quality management in today's business
environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this
authoritative volume also serves as an essential on-the-job reference.