This book on cultural diversity is suited for general courses across the disciplines (i.e. cultural diversity,
human relations, freshman seminar/orientation, counseling, communications, sociology, psychology, business, health
and human services, diversity in organizations, theology, education, management) as well as more specific ones
(hospitality management, racial and ethnic relations, customer service, culturally competent health care, managing
diversity, teaching diverse populations).
The text treats cultural intelligence as something we can learn, develop, and manage ourselves. Readers will
develop nine megaskills; skills they can take with them and use at work, at home, abroad, or in any setting where
cross-cultural awareness, understanding, and interaction is necessary. These nine megaskills include: understanding
my cultural identity; checking cultural lenses; global consciousness; shifting perspectives; intercultural communication;
managing cross-cultural conflict; multicultural teaming; managing bias; understanding the dynamics of power.
Highly interactive, promotes critical thinking, reflection, and application. Includes self-assessments. Specific
performance skills at the beginning of each chapter enable readers to focus on certain competencies they will develop.
By building these skills, readers will leverage cultural differences and become a much more valued employee.
Throughout the text, research and theory is discussed, specifically with regard to culture and its impact on who
we are, how we view ourselves and others, and how we relate in a variety of ways.
Table of Contents
Cultural Intelligence (CQ). An Overview
CQ Megaskill: Understanding My Cultural Identity
CQ Megaskill: Checking Cultural Lenses
CQ Megaskill: Global Consciousness
CQ Megaskill: Shifting Perspectives
CQ Megaskill: Intercultural Communication
CQ Megaskill: Managing Cross-Cultural Conflict
CQ Megaskill: Multicultural Teaming
CQ Megaskill: Managing Bias
CQ Megaskill: Understanding the Dynamics of Power