The authors of this volume argue that intractable conflicts are not impervious to effective mediation - if the
mediator knows what to do and when to do it. Written from the mediator's point of view, Taming Intractable Conflicts
lays out the steps involved in tackling the most stubborn of conflicts. It first puts mediation in a larger context,
exploring why mediators choose or decline to become involved, what happens when they get involved for the wrong
reasons, and the impact of the mediator's institutional and political environment. It then discusses best mediation
tradecraft at different stages: at the beginning of the engagement, when the going gets very rough, during the
settlement negotiations, and in the postsettlement implementation stage.