This book provides information on every facet and department of the hotel. Operation of a property management
system is discussed with sample reports for readers are provided. The operation of restaurant point of sale systems
is also discussed, with related sample reports included. KEY TOPICS: This comprehensive, easy-to-follow guidebook
covers all aspects of hotel and motel development, hotel management, hotel operation, hotel accounting and controls,
and the future of the industry. MARKET: For hotel management and training professionals.
Features:
NEW�Updated sales and marketing coverage�With increased focus on advertising.
Provides students with more information in an area that offers many employment opportunities.
NEW�New technology in property management systems and point-of-sale programs.
Provides students with the most current information regarding reservations, front office and income control
issues.
NEW�Communications update.
Familiarizes students with the broad scope of the most recent technological advances and changes in the field
of communications.
NEW�Rewritten chapter on engineering.
Provides students with complete coverage of the technological changes in the field.
NEW�Reflects Uniform System of Account for the Lodging Industry changes�With an emphasis on financial statement
impacts.
Provides students with the changes endorsed in the seventh edition of this industry standard.
Coverage of every facet of the industry�Including development, preopening, marketing, and operations of all
departments, new and traditional.
Provides students with comprehensive coverage of all hotel/motel operations.
Easy-to-follow presentation.
Provides students with a step-by-step guidebook that helps them understand the organization structure within
which hotels operate.
Hotel accounting.
Provides students with exposure to a subject that is often neglected.
Front office operations.
Provides students with practical information in the areas they are likely to obtain employment.
Feasibility determination.
Enables students to recognize that hotel/motel operations must be viable from a business and financial viewpoint.
Hotel and corporate relations.
Provides students with information on various types of leases and management.
Pedagogical aids�Chapter summaries, questions and case studies.
Provides students with tools to reinforce the material.
Table of Contents
I. HOTEL AND MOTEL DEVELOPMENT.
1. The History of the Hospitality Industry.
2. Types of Hotels.
3. Corporate Structures and Concepts of Operation.
4. Feasibility Determination.
II. HOTEL MANAGEMENT.
5. Hotel Structure and Staff.
6. The Human Resources Department.
7. Reservations: Systems and Operations.
8. Sales and Marketing.
III. HOTEL OPERATIONS.
9. The Front Office.
10. Food and Beverage Preparation and Service.
11. Telecommunications.
12. Engineering.
13. Housekeeping.
14. Other Departments and Sources of Income.
15. Insurance.
IV. HOTEL ACCOUNTING AND CONTROLS.
16. The Organization of Accounting and the Uniform System.
17. Accounts Receivable and City Ledger.
18. Income Control.
19. Food and Beverage Cost Control.
20. Payroll.
21. Accounts Payable.
22. Credits.
23. Other Responsibilities of the Accounting Department Including Financial Statements.
V. THE FUTURE OF THE INDUSTRY.
24. Franchising.
25. Casinos.
26. Health Spas.
27. Trends in the Industry.
