Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging
industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines
detailed presentations of each department in a hotel or lodging establishment along with a close examination of
organizational structure and the interdependent relationship among departments.
Table of Contents
Growth and development of the lodging industry
p. 1
Organizational structure
p. 27
The front office
p. 53
Housekeeping
p. 87
The marketing and sales department
p. 117
Human resource management
p. 135
Hotel food and beverage
p. 163
Loss prevention and security
p. 189
The general manager
p. 217
Yield management
p. 235
Management contracts and franchise agreements
p. 247
Time-share and vacation ownership
p. 285
Resorts, themed lodging, and special lodging environments
p. 301
Table of Contents provided by Blackwell. All Rights Reserved.
