Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel
must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it
an essential addition to the professional library of the serious hospitality student.
Table of Contents
1. The Hotel Industry: Overview and Professional Career Opportunities
2. The Hotel General Manager
3. Management and Supervision Skills for the G.M.
4. Human Resources
5. The Controller
6. The Front Office
7. Housekeeping
8. Food and Beverage
9. Safety and Property Security
10. Sales and Marketing
11. Facility Engineering and Maintenance
12. Franchise Agreements and Management Contracts
13. Purchasing a Hotel
