"This book is excellent reading for e-commerce managers and could also be used as a textbook...The chapters
are well written, with objectives, figures, and clear divisions into sections. The book does not contain canned
answers, but carefully walks readers through thinking about ERP systems. I highly recommend it."
--Computing Reviews
Cambridge University Press Web Site, November, 2002
Summary
Enterprise Resource Planning (ERP) systems can provide the foundation for a wide range of e-commerce based processes
including web-based ordering and order tracing, inventory management, and built-to-order goods. This book examines
the pros and cons of ERP systems, explains how they work, and highlights their role at the heart of e-commerce.
It contains several detailed case studies and will be an invaluable guide to managers and consultants working with
ERP systems. It will also be a useful reference for MBA students taking courses in information systems management.
Table of Contents
1. Introduction
2. Systems and technology background
3. ERP systems background
4. ERP data input
5. ERP output capabilities
6. Technology-enabled vs. clean sheet re-engineering
7. Deciding to go ERP
8. Choosing an ERP system
9. Designing ERP systems - should business processes or ERP software be changed?
10. Designing ERP systems - choosing standard models, artifacts and processes for ERP systems
11. Implementing - big bang vs. phased
12. After going live
13. Training
14. Electronic commerce
15. Risk.
