"Littlejohn and Domenici provide the foundation for a thoughtful dialogue about human difference, conflict, and communication. Readers gain insight into why conflict occurs, how to analyze specific conflicts and strategies for mapping an effective approach. Drawing on numerous examples from their work in mediation, the authors discuss a variety of practical tools, models, and theories for managing differences. Effectively managing differences allows conflict, in whatever context, to become a positive resource rather than a barrier."--BOOK JACKET.