Lead your organization into the 21st century with the help of this groundbreaking book that is already creating
a stir in corporate boardrooms across America! In a book that does for managers what his mega-bestseller, The Team
Handbook, did for teams, Peter Scholtes, who is widely acknowledged as one of the most influential Quality leaders
of the decade, shows the real root of management problems. Learn how to stop blaming your workers and start changing
the systems with the help of activities and exercises that enable you to immediately begin implementing breakthrough
improvements in all your work processes!
Table of Contents
Train Wrecks and Bad Radios: How We Got Where We Are.
The New Leadership Competencies.
Systems Thinking: The Heart of 21st Century Leadership.
Getting the Daily Work done.
Giving Meaning, Pupose, Direction, and Focus to Work.
Breakthrough Improvement.
Keeping Track: Measurements of Improvement, Progress, and Success.
Leading by Asking Good Questions.
Performance without Appraisal.
Leadership into the Next Millennium.
Index.
