This
Third Edition to Peter Block's Flawless Consulting addresses business
changes and new challenges since the second edition was written ten
years ago. It tackles the challenges next-generation consultants face,
including more guidance on how to ask better questions, dealing with
difficult clients, working in an increasingly virtual world, how to
cope with complexities in international consulting, case studies, and
guidelines on implementation. Also included are illustrative examples
and exercises to help you cement the guides offered.
Table of Contents
Preface ..... v
Chapter 1: A Consultant by Any Other Name... ..... 1
Chapter 2: Techniques Are Not enough ..... 11
Chapter 3: Flawless Consulting ..... 31
Chapter 4: Contracting Overview ..... 42
Chapter 5: The Contracting Meeting ..... 55
Chapter 6: The Agonies of Contracting ..... 87
Chapter 7: The Internal Consultant ..... 105
Chapter 8: Understanding Resistance ..... 113
Chapter 9: Dealing with Resistance ..... 131
Chapter 10: Diagnosis Concepts ..... 141
Chapter 11: Getting the Data ..... 153
Chapter 12: Preparing for Feedback ..... 167
Chapter 13: Managing the Feedback Meeting ..... 175
Chapter 14: After the Preliminary Events Are Over ..... 191
Appendix: Another Checklist You Can Use ..... 197
Suggestions for Further Reading ..... 211
Acknowledgements ..... 213
About the Author ..... 215
