Decision making and problem solving play an important part of everyone's business and personal life. This book has been written with an intentionally practical focus to help you carry out these tasks in a logical and orderly fashion. Supervisors and small business managers, as well as students can this book begins with the conceptual structures by which decisions are made and problems are solved. The last four chapters provide over two dozen easy to use tools with specific, step-by-step directions and examples. It will become a well used addition to your desktop reference library. Though you will run across many versions of these tools in MBA programs, this book relegates all of the complex statistical formulae to an appendix, where they can be referenced when needed. With its light touch and easy-to-follow style, this book can be used for introductory programs on decision making and problem solving, as a supplement to a more general supervision or principles of management course, or simply as a reference for the practicing manager.