Warehouses are often seen as a necessary evil: places that stop the flow of goods and thus increase costs without
adding value. But the truth is that they have a critical part to play in supply chain management, and warehouse
managers should be centrally involved in the strategic aspects of any business. Excellence in Warehouse Management
covers everything you need to know to manage warehouse operations as part of a streamlined and holistic system,
fine-tuned to serve the customer and drive the bottom-line. With thinking points, self-assessment exercises and
case studies Stuart Emmett challenges you to consider your own operations in a new way, and plot a course into
the future.
Table of Contents
Introduction.
Abbreviations.
Acknowledgements.
1: The Role of Warehousing and Stores.
Warehousing and the supply chain.
Training topics.
Definitions.
Strategic aspects of warehousing.
Customers.
The value chain.
Warehouse location.
Modern warehouse operations.
World-class warehousing.
Conclusion.
2: Inventory, Stock Analysis and Classifying Products.
Product classification.
Demand analysis.
ABC analysis.
Product coding.
Product handling groups.
Inventory management: why hold stock?
Inventory costs and service.
Lead time.
Demand forecasting.
Inventory and statistics.
How much stock should be held?
Replenishment methods.
Questions about inventory.
3: Stock Control.
Stock inaccuracy.
Continuous or periodic stock checking.
Stock control.
Security and preventing loss.
Information security.
Training topics.
4: The Warehouse and Operational Principles.
Warehouse structure.
Warehouse operations.
Receiving.
Location methods in the warehouse.
Picking options.
Customer orders.
Methods of picking.
Despatching activity.
Organising for flow.
5: Equipment.
Fork-lift trucks.
Racking/shelving.
The aisle width decision.
6: Warehouse Information Communications Technology.
Importance of information.
Decision-making and ICT.
Improvements with ICT.
Warehouse ICT applications.
Systems implementation.
7: Regulations.
Health and safety at work.
Management of health and safety.
Health and safety arrangements.
Warehouse health and safety risks.
Risk assessments.
Fork-lift trucks: health and safety.
8: Productivity, Cost and Service.
Framework for analysis.
Key costs.
Key productivity drivers.
Basic improvements.
Understanding productivity.
Determining pricing and charging.
Customer service.
Added value.
Warehouse layout.
Training topics.
9: Outsourcing.
Users' views of third parties and the marketplace.
Selecting third parties.
Training topics.
10: People Management.
Company culture.
Management.
Work objectives and performance.
Motivating people.
Empowering.
Teams.
Communication.
Managing change.
Warehouse picking operatives.
Training topics.
11: Developments and Trends.
Supply chain impacts on stores and warehousing.
Global logistics.
Reverse logistics and customer returns.
Risk.
Roads.
Legislation.
Technology.
People development.
Political influences.
The supply chain.
Warehouse aims/ideals.
Useful Information and Websites.
