Isenhart, Myra : Organizational Communication, Inc.
Spangle, Michael : University of Denver
Review
"It provides a very good overview of the field of conflict resolution, an overview that is not to be found in
any other existing volume. I very much like the breadth of coverage, as well as the use of the profiles of conflict
resolution professionals. The authors write very well, and the book will be accessible to a wide audience."
--Eban Weitzman, Ph.D., Graduate Programs in Dispute Resolution, University of Massachusetts, Boston
"I liked this book quite a lot. Its combination of theory, practice, and professional profiles is an innovative
and very useful approach."
--Heidi Burgess, Conflict Research Consortium, University of Colorado, Boulder
"Whether you are dealing with a conflict on Capitol Hill or in a local community, this book will be an extraordinarily
useful tookit for helping you to turn paralysis into progress."
--Mark Gerzon, author of A House Divided: Six Belief Systems Struggling for America's Soul
Sage Publications Web Site, February, 2001
Summary
If you've ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will
help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves
us stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing
disputes at home, in the workplace or school, within communities, or in the international arena. The reader will
find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.
This book includes the following approaches:
Profiles of experienced and respected practitioners accompany each approach. These well-known men and women
describe how they entered their chosen field, what their work is like, and what topics are controversial in their
areas.
Table of Contents
Preface
Introduction
1. Theoretical Perspectives
2. Conflict in Action
3. Negotiation
4. Mediation
5. Facilitation
6. Hybrids: Arbitration
7. Hybrids: Judicial Processes
8. Designing Systems for Conflict Management
9. Education and Training
10. Summary of Practitioner Insights
