Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited
lecturer at universities and institutions worldwide. He is the author of Managing Differences.
Summary
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution
includes hands-on information for effectively communicating with employees, disciplining and even terminating employees,
understanding and using organizational politics, and more.
Table of Contents
1. What's a Conflict?
2. So What if There's a Conflict?
3. How to Resolve Any Conflict.
4. How to Resolve a Conflict Between Others.
5. How to Resolve a Conflict Between Yourself and Another.
6. How to Resolve Team Conflict.
7. How to Mediate All the Time to Prevent Conflicts.
8. Strategic Management of Organizational Conflict.
