Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, research,
and practice and apply it to every kind of crisis imaginable, from oil spills to nuclear disasters, airplane crashes,
shuttle explosions, and corporate implosions such as Enron.
Table of Contents
Illustrations
Acknowledgments
Pt. I Introduction and Overview
1 The Nature of Organizational Crisis
2 Theories of Organizational Crisis
3 Crisis Type
4 Communication and Crisis
Pt. II Stages of Crisis Development
5 Crisis Development
6 Communication and the Precrisis Stage
7 Communication and the Crisis Stage
8 Communication and the Postcrisis Stage
Pt. III Crisis Management Functions
9 Crisis Planning
10 Crisis Teams and Decision Making
11 Communication and Risk
Pt. IV The Role of Crisis
12 Crisis and Ethics
13 Crisis and Leadership
14 The Role of Crisis in Society
