Michael Drafke is Professor and Coordinator of Business/Marketing/Management College of DuPage.
Summary
"Business and organizational leaders repeatedly stress the need for increased worker education and preparedness in communication, interpersonal skills, teamwork, leadership, ethics, and the ability to work well with others. In other words, people need to know more about The Human Side of Organizations. The Tenth Edition continues a long tradition of fulfilling these needs." "An extensive inventory of pedagogical tools will help you learn to apply the principles discussed in the book. New features integrated into every chapter of the Tenth Edition include: Spot Check exercises to check comprehension of new concepts; Student Self-Assessments that relate chapter concepts directly to you; Skill-Building exercises that apply concepts using realistic organizational situations; and Personal Point exercises that facilitate personal reflection."--BOOK JACKET.
Table of Contents
Table of Contents PART ONE: THE BASICS OF HUMAN RELATIONS 1. Work and Its Place in Life 2. Perception and Problem Solving 3. Primary Communications 4. Improving Communications and Managing Conflict 5. Ethics and Etiquette PART TWO: THE ORGANIZATIONAL FRAMEWORK 6. Jobs, from Design to Appraisal 7. Formal Organizations: How People Organize 8. Understanding Management 9. Small Groups and the Informal Organization 10. Individuals and Self-Management PART THREE: INDUCING ORGANIZATIONAL ACTIVITY 11. Motivation and Morale 12. Job Satisfaction and Quality of Work Life 13. The Dynamics of Change PART FOUR: STRATEGIES FOR IMPROVING ORGANIZATIONAL BEHAVIOR AND PERFORMANCE 14. Leadership 15. Stress 16. Challenges and Opportunities
