Differentiate yourself in a competitive marketplace with SUPERVISION: CONCEPTS AND PRACTICE OF MANAGEMENT, 12th Edition. A blend of traditional management concepts and emerging insights, the book draws from the author's firsthand business experience to deliver the leadership skills hiring managers want, but rarely find, in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, downsizing, and much more. Hands-on and practical, SUPERVISION: CONCEPTS AND PRACTICE OF MANAGEMENT, 12th Edition complements chapter readings with skill-building techniques and captivating video cases from well-known organizations, letting you experience supervisory roles for yourself. Special attention to diversity and ethics also helps you develop a sense of the real world, and enhances the book's ample coverage of communication, decision-making, conflict resolution, and other essential supervisory skills.