Equip your students with the key supervisory skills that make the difference in today's rapidly changing business world with the blend of traditional, proven management concepts and up-to-the-minute insights found in Leonard/Hilgert's SUPERVISION: CONCEPTS AND PRACTICES OF MANAGEMENT, 11E. This comprehensive single source for supervisory management draws from the authors' extensive first-hand business experience to present a wealth of memorable, practical, real examples and proven skill-building applications that focus on the leadership skills most important in today's business. Rather than simply reading about concepts, your students experience the action as captivating cases throughout the text and new engaging video cases place readers into roles as supervisors. Fresh coverage throughout this new edition addresses some of management's most pressing challenges, including globalization, managing through economic turbulence, transitional and temporary workers, virtual employees, technology and its effects on supervision, and outsourcing and downsizing. You'll find an even greater emphasis on diversity and ethics to better prepare your students. Help your students refine the skills and retain the knowledge for interpersonal communication, decision-making, conflict resolution, and the other supervisory skills most important for their immediate and future career success with this leading supervision source.