For courses in Human Relations, Applied Psychology, Leadership, and Supervision.
This practical, hands-on text covers twelve key areas of skill development that enable today's students to become
effective coaches and mentors of tomorrow. It contains useful and serious advice - based on research, theory, and
practice�encouraging innovation, improvement, and the type of individual contributions that create an environment
of corporate success and continuous learning.
Table of Contents
1. Building Trust.
2. Showing Empathy.
3. Active Listening.
4. Using Influence Tactics.
5. Helping Others Set Goals.
6. Monitoring Performance.
7. Giving Feedback.
8. Encouraging Positive Actions.
9. Discouraging Negative Actions.
10. Training Team Members.
11. Helping Others Solve Problems.
12. Helping Difficult People.
13. Developing Protégés.
