Eminently practical, straightforward, and applied, this text focuses on law enforcement managers and supervisors,
their jobs, and the complicated interrelationships between members of the law enforcement team and the communities
they share. It illustrates the best-known methods and practices of police leadership and management while also
turning an eye to the future. It presents a comprehensive overview of the responsibilities of law enforcement leaders
and covers everything from the newest principles of participative leadership and community policing to the exciting
technological aids changing the face of law enforcement today.
Features
The text is built on three themes: the need for participatory leadership and the empowerment of all members
of the law enforcement team; the need for viewing citizens as "customers" and enlisting their feedback
and assistance in improving community safety, and; the need to understand and accept change as inevitable and move
forward from the authoritarian model to a more humanistic, participatory model of law enforcement.
Current, up-to-date, written in a lucid, accessible style, and offering a solid foundation in the latest research,
this text guides students through the complexities of management and administration in law enforcement, presenting
even the most difficult concepts in a clear and compelling way.
Includes outstanding coverage of conflict resolution, police stress, and the theory and practical applications
of culture and growth.
Praised by reviewers, the "Do You Know?," "Can You Define?," and "Discussion Questions"
features have been updated throughout the text. Other exceptional pedagogy that helps students learn and review
the material include summaries, InfoTrac College Edition Assignments, online Internet Activities, and online Case
Studies.
Table of Contents
Preface.
About the Authors.
Section One: MANAGEMENT AND SUPERVISION: AN OVERVIEW.
1. The Law Enforcement Organization.
2. The Role of Management and Leadership.
3. Community Policing.
Section Two: BASIC MANAGEMENT/PERSONAL SKILLS.
4. Communication.
5. Decision Making and Problem Solving.
6. Time Management.
Section Three: MANAGERS AND THE SKILLS OF OTHERS.
7. Training and Beyond.
8. Promoting Growth and Development.
9. Motivation and Morale.
Section Four: MANAGING PROBLEMS.
10. Discipline and Problem Behaviors.
11. Complaints, Grievances and Conflict.
12. Stress.
Section Five: GETTING THE JOB DONE . . . THROUGH OTHERS.
13. Deploying Law Enforcement Resources and Improving Productivity.
14. Budgeting and Managing Costs Creatively.
15. Hiring Personnel and Dealing with Unions.
16. Performance Appraisals and Evaluation.
17. Challenges in Managing for the Future.
Appendix A: Sample Community Policing Implementation Profile.
Appendix B: Sample Goals, Daily Routine, Methods, Responsibilities and Duties of a Community Policing Officer.
Appendix C: Offenses and their Penalties: Progressive Discipline.
Appendix D: Sample Application Form.
Appendix E. Sample Interview Rating Sheet.
Appendix F. Accessibility Checklist for Complying with ADA.
Appendix G. Sample Affirmative Action Questionnaire.
Appendix H: List of Abbreviations and Acronyms.
Glossary.
Author Index.
Subject Index.
