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Service Oriented Management
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Introduction to Security: Operations and Management
Author:  Ortmeier, P. J.
ISBN:  0-13-268295-8
Edition:  4TH 13
Used Print:  $95.25

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Outside in
Author:  Manning, Harley
ISBN:  0-547-91398-2
Edition:  2012
Used Print:  $20.25

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Professional Management of Housekeeping Operations
Author:  Jones, Thomas J. A.
ISBN:  0-471-76244-X
Edition:  5TH 08
Used Print:  $109.00

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Pursuit Of Wow!
Author:  Peters, Thomas J
ISBN:  0-679-75555-1
Edition:  1994
Used Print:  $12.75

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Raving Fans: A Revolutionary Approach To Customer Service
Author:  Blanchard, Kenneth / Bowles, Sheldon
ISBN:  0-688-12316-3
Edition:  1993
Used Print:  $19.50

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Sales Management: Building Customer Relationships and Partnerships
Author:  Hair / Anderson / Babin / Mehta
ISBN:  0-618-72101-0
Edition:  2009
New Print:  $383.50

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Introduction to Security: Operations and Management
Author:  Ortmeier, P.J.
ISBN:  0-13-512927-3
Edition:  3RD 09
Used Print:  $77.75

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Security Operations Management
Author:  Mccrie
ISBN:  0-08-051689-0
Edition:  2001
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Service Quality Management in Hospitality, Tourism, and Leisure
Author:  Kandampully, Jay
ISBN:  0-7890-1141-7
Edition:  2001
Used Print:  $69.00

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Starbuck Experience: 5 Principles for Turning Ordinary Into Extraordinary
Author:  Michelli, Joseph
ISBN:  0-07-147784-5
Edition:  2007
Used Print:  $22.50

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Strategic Customer Service
Author:  Goodman, John A.
ISBN:  0-8144-1333-1
Edition:  2009
Used Print:  $18.75

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Superior Customer Value - With 2 Dvd's
Author:  Weinstein, Art
ISBN:  1-4398-6128-5
Edition:  3RD 12
Used Print:  $63.75

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This is Service Design Thinking: Basics, Tools, Cases
Author:  Stickdorn, Marc
ISBN:  1-118-15630-7
Edition:  2012
Used Print:  $31.50

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To Lead Is to Serve : How to Attract Volunteers & Keep Them -Revised and Updated
Author:  McBee, Shar
ISBN:  0-9638560-2-2
Edition:  (REV)02
New Print:  $14.95

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You Don't Always Get What You Pay for : The Economics of Privatization
Author:  Sclar, Elliott D.
ISBN:  0-8014-8762-5
Edition:  2000
Used Print:  $24.75

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