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Service Oriented Management
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Basic Camp Management
Author:  Ball, Armand / Ball, Beverly
ISBN:  1-60679-208-3
Edition:  8TH 12
Used Print:  $37.50

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Business Mastery: A Guide for Creating a Fulfilling, Thriving Business and Keeping It Successful
Author:  Sohnen-Moe, Cherie
ISBN:  0-9621265-7-8
Edition:  4TH 08
Used Print:  $30.75

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World of Customer Service
Author:  Gibson-Odgers, Pattie
ISBN:  0-8400-6424-1
Edition:  3RD 12
New Print:  $188.00 Used Print:  $141.00

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Customer Service: 21st Century Business
Author:  Humphrey, Doris D.
ISBN:  0-538-74028-0
Edition:  2ND 11
Used Print:  $42.00

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Collaborating with Community-Based Organizations Through Consultation and Technical Assistance
Author:  Motes, Patricia Stone
ISBN:  0-231-12873-8
Edition:  2007
New Print:  $34.00

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Business Process Driven SOA using BPMN and BPEL
Author:  Juric, Matjaz / Pant, Kapil
ISBN:  1-84719-146-0
Edition:  2008
Used Print:  $60.00

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Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong
Author:  Barlow, Janelle
ISBN:  1-57675-582-7
Edition:  2ND 08
Used Print:  $18.75

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Apple Experience
Author:  Gallo, Carmine
ISBN:  0-07-179320-8
Edition:  2012
Used Print:  $23.25

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Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
Author:  Howe, Jeff
ISBN:  0-307-39621-5
Edition:  2008
Used Print:  $11.25

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Customer Mania! : It's Never Too Late to Build a Customer-Focused Company
Author:  Blanchard, Ken
ISBN:  0-7432-7028-2
Edition:  2004
Used Print:  $17.25

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Customers for Life - Revised and Updated: How to Turn That One-Time Buyer Into a Lifetime Customer
Author:  Sewell, Carl
ISBN:  0-385-50445-4
Edition:  REV 02
Used Print:  $12.75

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Delivering Knock Your Socks Off Service
Author:  Performance Research Associates
ISBN:  0-8144-1755-8
Edition:  5TH 12
Used Print:  $15.00

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Security Operations Management
Author:  McCrie, Robert D.
ISBN:  0-08-046949-3
Edition:  2ND 07
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Exceptional Service, Exceptional Profit
Author:  Inghilleri, Leonardo
ISBN:  0-8144-1538-5
Edition:  2010
New Print:  $21.95 Used Print:  $16.50

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Inside the Magic Kingdom : Seven Keys to Disney's Success
Author:  Connellan, Tom
ISBN:  1-885167-23-7
Edition:  (REV)97
Used Print:  $15.00

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Leadership and Administration of Outdoor Pursuits
Author:  Blanchard
ISBN:  1-892132-72-9
Edition:  3RD 07
New Print:  $101.00 Used Print:  $75.75

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Management and Administration Skills for the Mental Health Professional
Author:  O'Donohue, William
ISBN:  0-08-051152-X
Edition:  1999
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Management of Clubs, Recreation, and Sport : Concepts and Applications
Author:  Sawyer, Tom / Smith, Owen
ISBN:  1-57167-027-0
Edition:  1999
Used Print:  $51.75

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Managing the Challenges in Human Service Organizations
Author:  Austin, Michael J.
ISBN:  1-4129-4127-X
Edition:  2009
Used Print:  $71.25

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Managing Customer Relationships
Author:  Laureate Education
ISBN:  0-470-42347-1
Edition:  2ND 11
Used Print:  $67.25

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Managing Knock Your Socks off Service
Author:  Bell, Ron / Bell, Chip R.
ISBN:  0-8144-7784-4
Edition:  1992
Used Print:  $13.50

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Managing Product and Service Development
Author:  Thomke, Stefan H.
ISBN:  0-07-302301-9
Edition:  2007
Used Print:  $133.50

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Managing Professional Service Firm
Author:  Maister, David H.
ISBN:  0-684-83431-6
Edition:  1993
Used Print:  $21.00

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Customer Service - With Voucher
Author:  National Restaurant Association
ISBN:  0-13-272454-5
Edition:  2ND 13
Used Print:  $58.00

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Media Management in the Age of Giants
Author:  Herrick, Dennis
ISBN:  0-8263-5163-8
Edition:  2ND 12
Used Print:  $37.50

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